Trackr is a ticketing and issue-tracking tool built for lender IT and support teams. SLA-driven queues, priority-based triage, release linkage, and clean dashboards — so nothing reported ever goes quiet, and every fix is traceable to the version that shipped it.
Bugs, change requests, service tickets, and client-reported issues — captured in one place with configurable types, priorities, and custom fields per team.
Response and resolution SLAs per priority and client, escalation matrices, breach alerts, and pause/resume rules — so commitments are tracked, not remembered.
Tickets link to builds and releases. See exactly which fixes ship in which version, generate release notes, and give clients visibility from report to deployment.
Team workload, aging analysis, SLA compliance, and client-wise views. Every state change and comment is time-stamped and attributed.
Trackr sits where your team already works. Tickets flow in from email and client portals, link to the modules they affect, and close against the release that fixed them.
See Trackr managing a live queue — SLA timers, escalations, release linkage, and client-facing status. Demo takes 20 minutes.